We genuinely hope you're enjoying your new gear!
Should the need arise to return an item, kindly note that orders are eligible for return within 14 days of the shipping date, provided they adhere to the corresponding product return policy. You may exchange the product or receive a refund in the original form of payment. Merchandise must be returned in original packaging and in new, sellable condition.
Please allow up to 10 days after return is received an inspected for the refund to be processed.
Should you have any inquiries, please feel free to reach out; we're here to assist you. You can contact us at (800) 673-5812 or email us at returns@mountainready.online.
General Return Policy:
Orders can be returned within 14 days of the shipping date. Unfortunately, if 14 days have passed since shipping, we regret that we're unable to offer a refund or exchange.
To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Several types of goods are exempt from being returned, including:
- Gift cards.
- Downloadable software products, DVD or CD products, or other copyrighted software or material.
- Books or magazines.
- Some medical, health, and personal care items.
- Personal protective equipment (PPE) such as gas masks, filters, and hazmat suits are NON-REFUNDABLE for safety reasons.
- Sight, Scopes, Magnifiers, Electro-Optics: Only new, unopened optics Products that still have the unbroken holographic seal in place can be returned for a refund/exchange within 14 days of purchase. Any such product that has been opened cannot be returned for any reason.
- Food Items.
- Ammunition components, airguns, CO2, clothing that has been washed or shows signs of wear, opened consumable items and cleaning kits, and items that have been damaged, used, are missing packaging or accessories, or are otherwise not in new, sellable condition.
Mountain Ready reserves the right to refuse any return or exchange.
Please refrain from sending your purchase back to the manufacturer unless directed by us.Partial refunds may be granted in certain situations at our discretion.
Unless an item is being returned due to defects or an error on our part resulting in you receiving the incorrect item (after all, we're only human!), you will be responsible for covering your own return shipping costs.
To initiate the return process, follow the steps outlined below:
Step 1: Please contact us via email us at returns@mountainready.online. Upon confirming that your product is eligible for return, we will issue you an RMA.
Step 2: With your RMA, please mail your product back to us using the following address format:
Mountain Ready - Returns Department
RMA: [insert your RMA number here]
101 Bilo Place, #1030
Seneca, SC 29678
Note: For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance for your peace of mind. Otherwise, we cannot guarantee receipt of your returned item.
